Terms & Conditions
Last Updated: August 2026
These Terms & Conditions govern the use of giftedproducts.com and purchases made through the Gifted Products online store.
By accessing the website, creating an account or placing an order, you agree to these Terms & Conditions together with our Refund & Cancellation Policy, Privacy Policy and Delivery Information.
If you do not agree to these terms, you should not use the website or place an order.
1. About Gifted Products
Gifted Products operates an online store offering everyday essentials, gifts, home and lifestyle products, children’s products, stationery, games, fragrances and other consumer products.
References in these Terms & Conditions to “Gifted Products”, “we”, “us” or “our” mean the operator of the Gifted Products online store.
References to “customer”, “you” or “your” mean the individual accessing the website or purchasing from Gifted Products.
2. Eligibility to Purchase
By placing an order, you confirm that:
• The information you provide is accurate and complete.
• You are legally capable of entering into the transaction.
• You are authorised to use the payment method provided.
• Where required because of age or legal capacity, the transaction is being completed by or with the permission of a parent or legal guardian.
Gifted Products reserves the right to refuse or cancel an order where we reasonably believe that information is inaccurate, payment is unauthorised or the transaction may involve fraud or unlawful activity.
3. Product Information
We make reasonable efforts to display product information accurately.
However, photographs, colours, packaging, dimensions and appearance displayed on a screen may vary slightly from the physical product.
Manufacturers may also update packaging, presentation or minor product details from time to time without materially changing the product.
Such minor variations do not necessarily constitute a defect or incorrect product.
Where a product has specific measurements, materials, ingredients, compatibility requirements or other characteristics that are important to your purchasing decision, you should review the product description carefully before ordering and contact us if clarification is required.
4. Product Images
Product photographs are provided for illustrative and identification purposes.
Actual colour appearance can vary depending on lighting, photography, screen settings and device displays.
Decorative items or props shown in lifestyle imagery are not included unless expressly stated in the product description.
5. Availability
All orders are subject to product availability.
Placing an item in a shopping cart does not reserve it.
In rare circumstances, a product may become unavailable after an order has been submitted.
If we are unable to supply a product, we may cancel the affected item and refund the amount paid for that item or contact you regarding an appropriate alternative.
6. Pricing
Prices are displayed in the currency shown on the website.
Prices include VAT where expressly stated as applicable.
Delivery charges and any other applicable charges will normally be shown before the order is completed.
Gifted Products may change prices at any time, but a price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing or technical error.
7. Pricing and Website Errors
Although we take reasonable care when maintaining the website, errors may occasionally occur.
Gifted Products reserves the right to correct:
• Incorrect prices.
• Incorrect discounts.
• Incorrect product descriptions.
• Stock errors.
• Typographical mistakes.
• Technical errors.
• Promotional errors.
If an obvious error affects an order, we may contact the customer to correct the order or cancel the affected item and issue an appropriate refund.
Gifted Products is not obliged to supply a product at a price that is clearly and obviously incorrect where the customer could reasonably have recognised the error.
8. Placing an Order
Submitting an order constitutes an offer to purchase the selected products.
Receipt of an automated order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to reject or cancel an order before dispatch where reasonably necessary, including because of:
• Product unavailability.
• Pricing or website errors.
• Payment failure.
• Suspected fraud.
• Incorrect customer information.
• Delivery restrictions.
• Quantity restrictions.
• Legal or regulatory requirements.
Where payment has already been collected for an order that we cancel, the appropriate amount will be refunded.
9. Payments
Orders must be paid using a payment method made available during checkout.
Payment methods may include card payments and third-party payment or Buy Now Pay Later services where available.
Third-party payment providers may have their own eligibility requirements and terms.
By selecting a third-party payment service, you agree to comply with the relevant provider’s applicable terms.
Gifted Products is not responsible for a payment provider declining an application or transaction.
10. Fraud Prevention
Gifted Products may use reasonable fraud prevention and verification procedures.
We may delay, reject or cancel an order where we reasonably suspect:
• Unauthorised payment.
• Identity fraud.
• Card fraud.
• Account misuse.
• Resale or commercial misuse contrary to an offer’s conditions.
• Abuse of promotions.
• Abuse of the refund or return process.
We may request additional information reasonably required to verify a transaction.
11. Delivery
Delivery options, charges and estimated timings are shown on the website or at checkout where applicable.
Delivery times are estimates unless expressly guaranteed.
Next day delivery may only be available for eligible products, orders and delivery locations.
Customers are responsible for ensuring that:
• The delivery address is complete and correct.
• A valid telephone number is supplied.
• The recipient can reasonably be contacted.
• The courier can access the delivery location.
Gifted Products is not responsible for delays caused by incorrect information supplied by the customer or circumstances outside our reasonable control.
12. Free Delivery Promotions
Where Gifted Products offers free delivery above a particular order value, the promotion is subject to the conditions displayed on the website.
The qualifying value may be calculated after discounts and promotional deductions.
Certain locations, products, delivery methods or unusually large orders may be excluded where clearly stated.
Gifted Products may amend or withdraw free delivery promotions for future orders.
13. Delivery Attempts
Couriers may contact customers using the telephone number or other contact details supplied at checkout.
Where delivery cannot be completed because the customer is unavailable, cannot be contacted, has supplied an incorrect address or has failed to provide reasonable access, the order may be returned to Gifted Products.
Additional delivery or handling charges may apply before another delivery attempt is arranged.
14. Risk and Receipt
Customers should inspect packages as soon as reasonably possible following delivery.
Visible courier damage should be reported promptly and customers should retain the outer packaging and supporting evidence.
Responsibility for accidental loss or damage normally transfers following successful delivery to the customer or a person authorised to receive the order, subject to applicable law.
15. Returns, Refunds and Cancellations
All returns, refunds, exchanges and cancellations are governed by our separate Refund & Cancellation Policy, which forms part of these Terms & Conditions.
Customers should review that policy before placing an order.
In particular, change of mind returns will not normally be accepted where products have been opened, used, damaged, altered or are no longer in resaleable condition.
Nothing in these Terms limits mandatory rights relating to products that were defective, damaged before receipt, incorrectly supplied or otherwise protected under applicable UAE law.
16. Product Use
Customers are responsible for using products safely and in accordance with:
• Product instructions.
• Manufacturer instructions.
• Safety warnings.
• Age recommendations.
• Intended product use.
Gifted Products is not responsible for damage arising from improper use, misuse, unauthorised modification, incorrect installation or failure to follow supplied instructions, except to the extent that liability cannot legally be excluded.
17. Children’s Products
Where products are intended for children, customers are responsible for checking any age guidance, safety information and usage instructions provided with the product.
Adult supervision should be provided where appropriate.
Packaging materials should be removed and disposed of safely where they may pose a risk to children.
18. Fragrances and Scented Products
Fragrance perception is subjective and can vary between individuals.
A customer’s personal preference regarding a fragrance, scent strength or aroma does not by itself mean that a product is defective.
Opened fragrance and scented products cannot normally be returned solely because the customer does not like the fragrance.
This does not affect rights relating to genuinely defective, incorrectly supplied or pre-delivery damaged products.
19. Promotions and Discount Codes
Promotional codes, discounts and special offers:
• May have an expiry date.
• May be limited to selected products.
• May require a minimum order value.
• May be limited to one use per customer.
• May not be combined with another promotion unless stated.
• Have no cash value.
• Cannot normally be applied retrospectively.
Gifted Products may cancel or refuse a promotional discount where there is reasonable evidence of misuse, manipulation, fraud or a technical error.
20. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account login information.
You are responsible for activity carried out through your account where caused by your failure to keep your login information secure.
Please contact Gifted Products promptly if you believe your account has been compromised.
We reserve the right to suspend or close accounts being used fraudulently, unlawfully or in breach of these Terms.
21. Reviews and Customer Content
Where the website allows customers to submit reviews, photographs, comments or other content, the customer must ensure that the content:
• Is genuine.
• Is not unlawful.
• Is not defamatory or threatening.
• Does not infringe another person’s rights.
• Does not contain malicious software or harmful code.
• Is not misleading or fraudulent.
• Does not contain unauthorised advertising or spam.
Gifted Products may moderate or remove content where reasonably necessary, subject to applicable law.
22. Intellectual Property
The website and its contents, including branding, logos, text, graphics, design, layout and original content, are owned by or licensed to Gifted Products unless otherwise stated.
Third-party product names, trademarks and branding remain the property of their respective owners.
Content from the Gifted Products website may not be copied, reproduced, republished, distributed or commercially exploited without appropriate permission, except where permitted by law.
23. Prohibited Website Use
You must not use the Gifted Products website:
• For unlawful activity.
• To commit or attempt fraud.
• To interfere with website security.
• To introduce viruses or malicious software.
• To attempt unauthorised access to systems or customer information.
• To scrape or extract website data for unauthorised commercial purposes.
• To impersonate another person.
• To interfere with the operation of the website.
We may restrict access where misuse is detected.
24. Third-Party Services
Our website may use or link to services provided by third parties, including payment providers, delivery companies, social media platforms and other technology providers.
Gifted Products is not responsible for the independent operation, availability or content of third-party websites or services.
Use of a third-party service may also be subject to that provider’s own terms and privacy policy.
25. Website Availability
We aim to keep the Gifted Products website available and operating correctly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict website access for maintenance, security, updates or circumstances outside our control.
26. Limitation of Liability
To the maximum extent permitted by applicable law, Gifted Products will not be responsible for indirect, incidental or consequential losses arising from the use or inability to use the website or products.
Where liability arises in connection with a particular product or order and applicable law permits such limitation, our liability will not exceed the amount paid by the customer for the product or order giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under UAE law.
27. Events Outside Our Control
Gifted Products will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.
These may include severe weather, transport disruption, courier disruption, government action, telecommunications failure, internet failure, power outages, natural disasters, civil disturbance, labour disputes or other force majeure events.
We will take reasonable steps to minimise disruption where possible.
28. Indemnification
To the extent permitted by applicable law, users may be responsible for losses reasonably incurred by Gifted Products as a direct result of fraudulent, unlawful or deliberately abusive use of the website or services.
29. Privacy
Personal information is processed in accordance with our Privacy Policy, which forms part of the terms governing use of our website.
30. Changes to These Terms
Gifted Products may update these Terms & Conditions from time to time.
The version displayed on the website at the time an order is placed will normally apply to that order, unless a change is required by law.
Updated terms may apply to future website use and future purchases from the date they are published.
31. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
32. No Waiver
If Gifted Products does not immediately enforce a provision of these Terms, this does not mean that the right to enforce that provision has been waived.
33. Governing Law and Jurisdiction
These Terms & Conditions and purchases made through Gifted Products are governed by the applicable laws of the United Arab Emirates.
Subject to any mandatory consumer dispute resolution rights or jurisdictional requirements, disputes arising in connection with Gifted Products will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.
34. Consumer Rights
Nothing contained in these Terms & Conditions, the Refund & Cancellation Policy or any other Gifted Products policy is intended to remove or restrict a consumer right that cannot legally be excluded under applicable UAE law.
35. Contact Us
For questions regarding these Terms & Conditions, please contact:
Gifted Products
Dubai, United Arab Emirates
Email: hello@gifted.ae
Telephone: +971 54 701 4883