Privacy Policy

Last Updated: August 2026

Gifted Products respects the privacy of its customers and website visitors. This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit giftedproducts.com, create an account, contact us or purchase products from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Gifted Products, we may collect information including:

• Your name.

• Email address.

• Telephone number.

• Billing address.

• Delivery address.

• Order and transaction information.

• Account information.

• Products viewed, saved or purchased.

• Communications between you and Gifted Products.

• Customer service enquiries and complaints.

• Marketing preferences.

• IP address.

• Browser and device information.

• Website usage and interaction information.

• Cookie and similar technology data.

• Information necessary to prevent fraud and protect our website.

When payment information is entered at checkout, payments may be processed by Shopify and/or authorised third-party payment providers. Gifted Products does not necessarily receive or store complete payment card details.

2. How We Use Personal Information

We may use personal information to:

• Process and manage orders.

• Take and verify payments.

• Arrange delivery and order tracking.

• Communicate about an order.

• Provide customer service.

• Manage returns, refunds and complaints.

• Create and administer customer accounts.

• Detect and prevent fraudulent or unauthorised transactions.

• Maintain the security of our website and services.

• Improve our products, website and customer experience.

• Analyse website performance.

• Remember customer preferences.

• Provide personalised product recommendations where appropriate.

• Send marketing communications where permitted.

• Manage promotions, competitions or discount programmes.

• Comply with legal, accounting, tax and regulatory requirements.

• Establish, exercise or defend legal claims.

3. Order Information

When you place an order, we use the information you provide to process the transaction and deliver your products.

This may require us to share relevant details with third parties such as:

• Delivery and courier companies.

• Warehouse and fulfilment providers.

• Payment processors.

• Shopify and related e-commerce service providers.

• Buy Now Pay Later providers where selected by the customer.

• Fraud prevention and payment verification providers.

Only information reasonably necessary to perform the relevant service should be shared.

4. Payments

Payments made through our website are processed using authorised payment providers.

Payment providers may independently collect and process personal and financial information in accordance with their own privacy policies and legal obligations.

Where payment options such as Tabby, Tamara or similar services are available and selected, the relevant provider may process information necessary to assess, authorise and administer the transaction.

We recommend reviewing the privacy terms of any third-party payment service you choose to use.

5. Marketing Communications

Where permitted, Gifted Products may use your contact information to tell you about:

• New products.

• Special offers.

• Promotions.

• Discounts.

• Product recommendations.

• News relating to Gifted Products.

You may unsubscribe from marketing emails by using the unsubscribe option contained within the communication or by contacting us.

Where marketing is sent through another channel, you may use the available opt-out method or contact us to update your preferences.

Opting out of marketing does not prevent us from sending transactional communications relating to an existing order, payment, delivery, account, return or customer service matter.

6. Cookies and Similar Technologies

Giftedproducts.com may use cookies and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep products in your shopping cart.

• Remember preferences.

• Maintain account sessions.

• Understand website usage.

• Measure website performance.

• Improve navigation.

• Prevent fraud.

• Measure advertising effectiveness.

• Provide relevant advertising where permitted.

Your browser may allow you to restrict or delete cookies. Disabling certain cookies may affect the operation of parts of the website.

7. Analytics and Advertising

Gifted Products may use analytics, advertising and social media technologies to understand how visitors use our website and to measure marketing performance.

These providers may process technical information such as device identifiers, browser information, IP addresses, website interactions and advertising identifiers in accordance with their respective privacy policies.

Where consent is legally required for a particular technology, we will seek the appropriate consent.

8. Sharing Personal Information

Gifted Products does not sell personal information to third parties.

We may disclose personal information where reasonably necessary to:

• Operate our online store.

• Process payments.

• Deliver orders.

• Provide customer support.

• Operate our technology infrastructure.

• Conduct analytics and marketing.

• Prevent fraud or security incidents.

• Obtain professional legal, accounting or technical advice.

• Comply with legal or regulatory obligations.

• Respond to lawful requests from courts, regulators, law enforcement agencies or government authorities.

We may also disclose information as part of a legitimate sale, restructuring, acquisition or transfer of all or part of the Gifted Products business, subject to appropriate safeguards and applicable law.

9. Shopify

Our online store may be operated using Shopify technology.

As part of providing e-commerce services, Shopify and its associated service providers may process certain customer, order, device and transaction information.

Shopify’s handling of information may also be governed by its own applicable privacy terms.

10. International Processing

Some of our technology, payment, analytics, cloud, delivery or service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, Gifted Products will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, legal, tax, accounting, fraud prevention and dispute resolution purposes.

Different categories of information may therefore be retained for different periods.

Information may be retained for a longer period where required by law or where reasonably necessary in connection with an actual or potential legal claim.

12. Data Security

Gifted Products takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorisation.

13. Your Privacy Rights

Subject to applicable law and any relevant exemptions, you may have the right to request:

• Access to personal information held about you.

• Correction of inaccurate or incomplete information.

• Deletion of certain personal information.

• Restriction of certain processing.

• Withdrawal of consent where processing is based on consent.

• Cessation of certain direct marketing communications.

• Information concerning how your personal information is processed.

• Transfer of your information where applicable.

We may need to verify your identity before responding to a privacy request.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law, including information relating to financial transactions, fraud prevention, disputes and legal obligations.

14. Children’s Privacy

Gifted Products sells products that may be suitable for children, but our website and purchasing services are intended to be used by adults or by persons using them with the involvement and permission of a parent or legal guardian where required.

We do not knowingly seek to collect personal information directly from young children for independent purchasing purposes.

15. Third-Party Websites

Our website may contain links to websites, payment services, social media platforms or other services operated by third parties.

Gifted Products is not responsible for the privacy practices, content or security of third-party services.

Customers should review the privacy policies of third parties before providing personal information to them.

16. Legal Requirements

Gifted Products may process and disclose information where reasonably necessary to comply with applicable laws and regulations, enforce our agreements, investigate suspected fraud, protect our rights or protect the safety and rights of customers and other persons.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The latest version will be published on giftedproducts.com and the “Last Updated” date may be amended accordingly.

Continued use of the website after an updated policy becomes effective will be subject to the updated policy, to the extent permitted by applicable law.

18. Contact Us

Questions about this Privacy Policy or requests relating to personal information may be sent to:

Gifted Products

Dubai, United Arab Emirates

Email: hello@gifted.ae

Telephone: +971 54 701 4883